Legal
Last updated: 29 March 2026
By accessing or using RAWMATE ("the Platform"), you agree to be bound by these Terms of Service. If you do not agree to these terms, do not use the Platform. These terms apply to all users including buyers, suppliers, and administrators.
RAWMATE is a B2B trade infrastructure platform that connects buyers and suppliers for the purpose of sourcing and trading physical goods. The Platform facilitates RFQ creation, quote submission, negotiation, and order management. RAWMATE is not a party to any transaction between buyers and suppliers.
You must register for an account to use the Platform. You agree to provide accurate, current, and complete information during registration and to update this information to keep it accurate. You are responsible for safeguarding your account credentials and for all activity that occurs under your account. RAWMATE reserves the right to approve or reject any account at its sole discretion.
Buyers agree to: (a) submit RFQs in good faith with genuine intent to purchase; (b) provide accurate delivery addresses, GST details, and commercial requirements; (c) respond to supplier quotes in a timely manner; (d) honour accepted quotes and resulting orders; (e) not use the Platform to collect pricing intelligence without intent to transact.
Suppliers agree to: (a) submit accurate quotes with genuine pricing and availability; (b) honour submitted quotes for the validity period stated; (c) fulfil accepted orders on the agreed terms; (d) maintain accurate catalogue information; (e) not submit artificially low quotes to win business they cannot fulfil.
You may not: (a) use the Platform for any unlawful purpose; (b) submit false or misleading information; (c) attempt to circumvent the Platform by taking transactions off-platform after initial contact; (d) harass, abuse, or harm other users; (e) reverse engineer or attempt to extract source code from the Platform; (f) use automated scripts to scrape data from the Platform.
RAWMATE facilitates connections between buyers and suppliers but is not responsible for the quality, safety, legality, or delivery of goods traded on the Platform. Any disputes between buyers and suppliers must be resolved directly between the parties. RAWMATE may, at its discretion, assist in dispute resolution but is under no obligation to do so.
All content, features, and functionality of the Platform including but not limited to software, text, graphics, logos, and icons are the exclusive property of RAWMATE and are protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.
Your use of the Platform is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Platform you consent to the collection and use of your information as described in the Privacy Policy.
To the maximum extent permitted by law, RAWMATE shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Platform. RAWMATE's total liability to you for any claim arising from these Terms shall not exceed the amount you paid to RAWMATE in the 12 months preceding the claim.
RAWMATE reserves the right to suspend or terminate your account at any time for violation of these Terms or for any other reason at its sole discretion. Upon termination, your right to use the Platform ceases immediately. Provisions that by their nature should survive termination will survive.
RAWMATE reserves the right to modify these Terms at any time. We will notify users of material changes via email or a notice on the Platform. Continued use of the Platform after changes constitutes acceptance of the new Terms.
These Terms are governed by the laws of India. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Chennai, Tamil Nadu, India.
For questions about these Terms, contact us at legal@rawmatecustom.com.